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Questionnaire

1. You permanently live in

12345Have not used
Level of service in the public transport
Service level of the parking
Level of service of the airport transfer
Level of taxi service
12345Have not used
Orientation around the airport terminal
Simplicity, completeness and efficiency of flight informarion
Accessibility of radio-information points
Airport information phone/call service
Professionalism of the personnel their helpfulness
12345Have not used
Sufficiency and convenience of the seats in the departure/arrival halls
Service for passengers with children
Interior design
Service for physically challenged passengers
Comfort of the airport business lounges
Sufficiency of baggage trolleys number
12345Have not used
Customs clearance
Security check
Passport control
Passenger and baggage check-in
Comfort of the transportation to the aircraft
Competence, politeness of the airport staff
Airport staff appearance
12345Have not used
Customs clearance
Passport control
Baggage claim
Comfort of the transportation to the terminal
Competence, politeness of the airport staff
Airport staff appearance
12345Have not used
Baggage wrapping
Menu of cafés, bars, restaurants, range of goods in the shops
Sufficiency and accessibility of the Internet spots
Banks/ATMs
Post office/payphone service
Insurance

 

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