Questionnaire | Minsk National Airport

Full name:

Contact details:

Flight №:

Date:

Classofservice::

business

economy

Have you just transfered / connected at this airport?:

Yes

No

Please, evaluate the transport availability and accessibility of the airport out of 5:

	1	2	3	4	5	Have not used
The driveway to the Terminal
Level of service in the public transport
Service level of the parking
Level of service of the airport transfer

Please, evaluate the information service at the airport out of 5:

	1	2	3	4	5	Have not used
Orientation usability around the airport terminal
Simplicity, completeness and efficiency of flight informarion
Accessibility of radio-information points
Airport information phone/call service
Professionalism of the personnel and their helpfulness when you have questions
Web-site http://airport.by/

Please, evaluate the comfort of the airport terminal out of 5:

	1	2	3	4	5	Have not used
Comfort of the airport lounges
Terminal cleanliness
WC cleanliness
Comfort of the airport business lounges
Comfort of the airport business lounges
Sufficiency of baggage trolleys number

Please, evaluate the service quality at the National airport on departure out of 5:

Please, evaluate the service quality at the National airport on arrival out of 5:

	1	2	3	4	5	Have not used
The convenience of the delivery to the airport
Passportcontrol
Baggage claim
Customscontrol
Competence, politeness of the airport staff
Airportstaffappearance

Please, evaluate the quality of the non-aviation services at the National airport out of 5:

Your remarks, desires:

Thank you for participation in our survey!

	1	2	3	4	5	Have not used
Baggage-wrapping
Storage room
Catering points
Mother&baby room
Paid shower cabins
Sleep boxes
Pharmacy/medicalpost
Children'splayarea
Menu of cafés, bars, restaurants, range of goods in shops
Sufficiency and accessibility of the Internet spots
Banks/ATM
Postoffice/payphoneservice
Insurance

	1	2	3	4	5	Have not used
Check-inand baggage registration
Securitycheck
Customscontrol
Passportcontrol
Comfort of the transportation to the aircraft
Competence, politeness of the airport staff
Airportstaffappearance