Questionnaire | Minsk National Airport

1. You permanently live in

Country:

City:

Other place :

2. Sex:

Male

Female

3. Age:

under 25 years old

25-45

45-60

older than 60 years old

5. Visit purpose:

Business visit

Recreation /tourism

Other...

6. do you often travel with children:

yes

no

8. Are you satisfied with the public transport schedule (to/from the airport); public transport schedule connection times depending on the flights times:

yes

no

not applicable

9. Please, evaluate the transport availability and accessibility of the airport out of 5:

	1	2	3	4	5	Have not used
Level of service in the public transport
Service level of the parking
Level of service of the airport transfer
Level of taxi service

10. Please, evaluate the information service at the airport out of 5:

	1	2	3	4	5	Have not used
Orientation around the airport terminal
Simplicity, completeness and efficiency of flight informarion
Accessibility of radio-information points
Airport information phone/call service
Professionalism of the personnel their helpfulness

11. Please, evaluate the comfort of the airport terminal out of 5:

	1	2	3	4	5	Have not used
Sufficiency and convenience of the seats in the departure/arrival halls
Service for passengers with children
Interior design
Service for physically challenged passengers
Comfort of the airport business lounges
Sufficiency of baggage trolleys number

12. Please, evaluate the service quality at the National airport on departure out of 5:

13. Please, evaluate the service quality at the National airport on arrival out of 5:

	1	2	3	4	5	Have not used
Customs clearance
Passport control
Baggage claim
Comfort of the transportation to the terminal
Competence, politeness of the airport staff
Airport staff appearance

14. Please, evaluate the quality of the non-aviation services at the National airport out of 5:

	1	2	3	4	5	Have not used
Baggage wrapping
Menu of cafés, bars, restaurants, range of goods in the shops
Sufficiency and accessibility of the Internet spots
Banks/ATMs
Post office/payphone service
Insurance

Your remarks, desires:

Thank you for participation in our survey!

	1	2	3	4	5	Have not used
Customs clearance
Security check
Passport control
Passenger and baggage check-in
Comfort of the transportation to the aircraft
Competence, politeness of the airport staff
Airport staff appearance