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Questionnaire
1. You permanently live in
Country:
City:
Other place :
2. Sex:
Male
Female
3. Age:
under 25 years old
25-45
45-60
older than 60 years old
4. Occupation:
Student
Retiree
Military man
Entrepreneur
State enterprise employee
Private enterprise employee
unemployed
Other...
5. Visit purpose:
Business visit
Recreation /tourism
Other...
6. do you often travel with children:
yes
no
7. By what transport have you travelled to the airport:
By car
By regular bus
By taxi
Transfer
Other...
8. Are you satisfied with the public transport schedule (to/from the airport); public transport schedule connection times depending on the flights times:
yes
no
not applicable
9. Please, evaluate the transport availability and accessibility of the airport out of 5:
1
2
3
4
5
Have not used
Level of service in the public transport
Service level of the parking
Level of service of the airport transfer
Level of taxi service
10. Please, evaluate the information service at the airport out of 5:
1
2
3
4
5
Have not used
Orientation around the airport terminal
Simplicity, completeness and efficiency of flight informarion
Accessibility of radio-information points
Airport information phone/call service
Professionalism of the personnel their helpfulness
11. Please, evaluate the comfort of the airport terminal out of 5:
1
2
3
4
5
Have not used
Sufficiency and convenience of the seats in the departure/arrival halls
Service for passengers with children
Interior design
Service for physically challenged passengers
Comfort of the airport business lounges
Sufficiency of baggage trolleys number
12. Please, evaluate the service quality at the National airport on departure out of 5:
1
2
3
4
5
Have not used
Customs clearance
Security check
Passport control
Passenger and baggage check-in
Comfort of the transportation to the aircraft
Competence, politeness of the airport staff
Airport staff appearance
13. Please, evaluate the service quality at the National airport on arrival out of 5:
1
2
3
4
5
Have not used
Customs clearance
Passport control
Baggage claim
Comfort of the transportation to the terminal
Competence, politeness of the airport staff
Airport staff appearance
14. Please, evaluate the quality of the non-aviation services at the National airport out of 5:
1
2
3
4
5
Have not used
Baggage wrapping
Menu of cafés, bars, restaurants, range of goods in the shops
Sufficiency and accessibility of the Internet spots
Banks/ATMs
Post office/payphone service
Insurance
15. Please, evaluate your experience from the airport on the whole out of 5:
1
2
3
4
5
Your remarks, desires:
Thank you for participation in our survey!
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Math question:
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10 + 5 =
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General information
Customs control
Security control
Border control
Check-in
Baggage
Rules of transportation of animals and plants
Consular Services
Passengers with reduced mobility
Emergency situations
Passengers with children
Chargeable Parking
Unaccompanied minors
Airport Map
Transfer at the airport
Boarding an aircraft
Entry to the landside area
Information objects
Smoking areas layout
The rules of passengers’ stay at National airport Minsk
Passenger’s questionnaire
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