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Quality Management System

 

The Management of RUE “National Airport Minsk” realizes the importance of international management systems adoption in the enterprise activities and certification according to international quality management systems for enhancing its competitiveness and for entrance to the international market of aviation services.

 

In 2005, in RUE “National Airport Minsk” started a stage-by-stage work on creation and adoption of enterprise quality management system in accordance with the requirements of international standard ISO 9001. At the same time, the application area of this system was determined. It includes:

  • rendering services to airlines, passengers and other customers in the aviation sphere of activity;
  • aircraft ramp handling;
  • arriving and departing passengers and baggage handling;
  • cargo handling;
  • catering;
  • radio-technical flight support;
  • electrical, technical and lighting flight support;
  • airfield flight support;
  • special purpose vehicle flight support;
  • emergency-rescue and fire-fighting flight support;
  • aviation security and flight regularity support.  

Already in 2007, based on the results of audit performed by the international management systems certification body the enterprise confirmed the compliance of its quality management system to the international standard ISO 9001. Upon the audit completion, RUE “National Airport Minsk” received a conformity certificate whereby the quality management system of our enterprise complies with the requirements of international standard ISO 9001. 

 

Every year RUE “National Airport Minsk” confirms the conformity certificate validity by constant improvement of the enterprise’s management systems.

Within the framework of quality management system, the enterprise standards have been worked out, internal audits, customer satisfaction surveys and other activities intended to improve the enterprise management system and to enhance aviation service customers’ satisfaction and confidence, are being performed.

 

The adoption of international standard ISO 9001 at the enterprise, has become a basis for working out and adopting other management systems that meet international standards: environment management system (ISO 14001), food safety management system (ISO 22000), occupational health and safety management system (OHSAS 18001).

 

It should be noted that basic advantages of certified management systems are:

  • boost in clients confidence both in the Republic of Belarus and in international markets;
  • troubleshooting in production management, allowing to reduce the number of quality claims and increase the number of positive feedbacks as well as to enhance the corporate culture level for aviation service customers.

 

Many years of successful work in the aviation market of Belarus allow us to claim proudly that RUE “National Airport Minsk” equals  quality that is always on top!